Effective Date: 26-11-2025

At SoulPress Naturals, we take pride in offering 100% pure, natural, and traditionally cold-pressed oils. Each product is carefully prepared, packed, and shipped with strict quality checks.
However, if you are not fully satisfied with your purchase, we’re here to help.

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1. Eligibility for Returns

You may request a return or replacement only if:

• The product delivered is damaged, leaking, or defective.

• You received the wrong product.

• The product is expired on arrival.

To be eligible:

• The item must be unused, unopened, and in its original packaging.

• A return request must be raised within 48 hours of delivery.

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2. Non-Returnable Items

Since we deal in consumable food products, items cannot be returned or refunded if:

• The product has been opened, used, or tampered with.

• You do not like the smell, taste, colour, or texture (natural variations occur in cold-pressed oils).

• The product was purchased under discounts, offers, or clearance sales.

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3. Return Request Process

To initiate a return:

1. Email us at info@soulpressnaturals.com or WhatsApp on +91-80090-97799.

2. Share your order number, issue details, and clear photos/videos of the product and packaging.

3. After verification, our team will arrange a pickup or guide you on the next steps.

Return approval is subject to inspection and verification by our quality team.

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4. Refund Policy

Once the returned product is received and inspected:

• Approved refunds will be processed within 5–7 working days.

• Refunds will be issued to the original payment method (UPI/card/wallet/bank).

• Shipping or COD charges (if any) are non-refundable unless the error was from our side.

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5. Replacement Policy

A replacement will be issued if:

• The product was damaged or faulty on arrival.

• The wrong product was shipped.

Replacements are processed free of cost after verification.

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6. Order Cancellation

You may cancel an order only if:

• The order has not yet been shipped.

• Once shipped, cancellation is not possible.

Refunds for cancelled orders will be issued within 3–5 working days.

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7. Damages During Transit

If your package arrives damaged:

• Report it within 24–48 hours with photos/videos.

• We will initiate a replacement after verification with our courier partner.

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8. Contact Us

For any return, refund, or order-related assistance:

📩 Email: info@soulpressnaturals.com
📞 Phone/WhatsApp: +91-80090-97799
🌐 Website: soulpressnaturals.com

Our customer support team is available to provide quick and hassle-free assistance.